Returns & Exchanges
Allergy Apparel™ wants you to be happy with your purchase and, most importantly, find a medicine case that works for you and your family.
Returns
Most items may be returned within 30 days of delivery for a refund to the original form of payment.
Returned items must be unused, clean, and in resellable condition, with original packaging and tags when applicable. Customer-damaged items cannot be accepted.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
All returns and exchanges require an RMA number. Once an RMA is issued, the item must be mailed back within 14 days.
Exchanges
Need a different size or style? We’re happy to help you find a better option.
For exchanges within the USA, you are responsible for shipping the original item back to us, and Allergy Apparel will cover the shipping cost of your replacement item.
If there is a price difference between the original and replacement item, we’ll adjust the order accordingly.
How to Request a Return or Exchange
If you have an Allergy Apparel account:
- Log in and go to My Account.
- Go to Completed Orders.
- Select Exchange/Return Item(s) next to the appropriate order.
- Complete and submit the request.
You’ll receive an email with your RMA number and return instructions.
Checked out as a guest? No problem. Contact us with your name and order number, and we’ll provide your RMA number and return instructions.
Once your return is received and inspected, your refund will be issued to your original form of payment.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us before sending anything back. We’ll work with you to make it right.
International Returns & Exchanges
International customers are responsible for return shipping and any shipping costs associated with an exchange. Original international shipping charges are non-refundable.
Please contact us before returning an international order so we can provide the appropriate instructions.
Need help with a return or exchange?
We’re happy to help. Send us a message below and, if you’ve already placed an order, please include your order number.